Interview with Hubert Hémard, Deputy Managing Director at Monoprix
4th November 2011
Agence L / Womenology
What is the core target of Monoprix these days? Has this target developed over the last few years?
Hubert Hémard
Monoprix is a working-class store, established in 1932. In the beginning, Monoprix stores were discount stores with clientele from the town centre of the time which was made up of small craftsmen, glaziers, carpenters and light industry. Therefore, Monoprix’s clientele was working class, and the brand came to be. Then this clientele from the town centre gradually became middle class and moved upmarket. Now, the glazier has become a lawyer, the carpenter has become a banker or trader and therefore expectations aren’t the same. In the past, people got up early and went to bed early; today, they maybe get up early but they go to bed a lot later, rites and rhythms have both changed.
Nowadays, Monoprix’s market is 75% female.
Before, women didn’t work much or at all, they looked after their children, and nowadays they work, they spend money on themselves, they can indulge themselves. This change of mentality, this development has created for us a change in the relationship we have with the client. The tone of communication is en rapport with the client, in other words, we always address the client in an intelligent way. We often hear in communication that you should be very direct; our hobby horse is to bring value to daily life, it’s an approach that’s in Monoprix’s genes, to enrich the daily lives of its clients. And this enrichment is about more than just material goods, it’s not enough to just give your clients coffee, it has to be the best of coffees and there has to be a service.
Finally, it’s about adding value to daily life, about being identified as a brand that provides this difference, this happiness, and that therefore gives us a particular tone of communication.
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